Refund & Return Policy

We are committed to making your shopping experience enjoyable and worry-free. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.

Return Eligibility

You may request a return within 14 or 30 days after your order has been delivered, depending on the return period applicable to your purchase.

To qualify for a return, the item must:

• Be unused and in resalable condition

• Be returned with the original packaging whenever possible

• Include all accessories, manuals, and included components

• Be free from damage caused by improper use or handling

Returns that do not satisfy these conditions may be refused.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or made-to-order products

• Gift cards

• Downloadable or digital products

• Clearance and final sale merchandise

• Products identified as non-returnable

Return Requests

Please contact our customer support team before sending any item back.

To help us process your request, please provide:

• Order number

• Item(s) you wish to return

• Reason for the return

• Photos if the product is damaged or incorrect

After approval, return instructions will be provided by email.

Refunds

All returned items are inspected after arrival.

If your refund is approved, it will be issued to the original payment method within 5–10 business days.

Shipping fees are refundable only when the return results from our mistake or a defective item.

Damaged or Incorrect Orders

Please notify us within 7 days after delivery if your order arrives damaged, defective, or incorrect.

We will review the situation and work toward a prompt resolution.

Return Shipping Costs

Unless otherwise required by law or due to our error, customers are responsible for return shipping costs.

Contact

Email: loriedorrell683@outlook.com